Independent Contractor
Fully Remote
Customer Success Engineer LATAM
About Us
Oddin.gg is a leading B2B esports betting provider, delivering cutting-edge solutions to sportsbooks worldwide. We help our partners unlock the full potential of esports by combining deep domain expertise, advanced risk management, and fast, scalable technology.
We operate at the intersection of esports, data, and entertainment. Our mission is simple: make esports betting better, smarter, and more engaging for operators and their users.
As part of a broader ecosystem of companies, we are building category-defining products across betting, content, and AI-driven experiences.
We operate at the intersection of esports, data, and entertainment. Our mission is simple: make esports betting better, smarter, and more engaging for operators and their users.
As part of a broader ecosystem of companies, we are building category-defining products across betting, content, and AI-driven experiences.
Job Overview
Join a dynamic international Customer Success team that handles direct communication with our customers’ IT and operational teams, and is in constant synchronisation with our internal departments. A Customer Success Engineer is responsible for integration of Oddin.gg services within client platforms, providing technical support and advice to customers, and performing technical and operational coordination between the customers and Oddin.gg.
What You'll Do
- Integrate and support Oddin.gg digital products (data feeds, APIs, and digital turn-key solutions) within customers’ platforms, following established processes
- Work closely with customers’ IT departments and Oddin.gg product, development, and sales teams, with the aim of integrating new or existing customers to Oddin.gg services
- Communicate directly with international B2B customers
- Handle multiple customers at different locations
- Take ownership of, troubleshoot, escalate, and resolve issues
- Create and maintain technical documentation and knowledge base
Must Have
Technically Skilled and Ready to Grow
- Technical education or equivalent experience
- Proficient use of English, Spanish and Portuguese
- Experience with technical support/sales operations
- Basic knowledge of web technology and communication protocols
- Basic understanding and/or willingness to learn about the esports and betting industries
Analytical, Proactive and Solution Focused
- Strong communication and social skills
- Relationship building with ease
- Problem solving mindset with self-initiative and an eye for detail
- Fast learner of new tools, technologies and concepts
People Centered and Culturally Aware
- Teamwork oriented
- Diplomatic, approachable and positive presence
- Availability and willingness to travel
- Comfortable collaborating across teams and cultures
Tech Oriented Mindset
- Natural interest in digital products and technology
Nice to Have
- Basic HTML and CSS knowledge
- Basic programming knowledge
- XML knowledge
- Basic API and database knowledge
- Other languages
What we offer
- Participate in our vision to cement our position as No.1 Esports analytics company
- Work remotely as an independent contractor
- Join an international team, collaborating with colleagues across Europe and Asia.
- Nimble environment where everything can be implemented very fast
- Get things done attitude
- Feedback from the employees and partners is considered for ongoing product development
- Huge opportunity to work with the market leader at the intersection of two booming industries: esports and betting
- Immediate impact on the performance of the company
Ready to become One of us?
If you're excited about this opportunity and believe you have what it takes, please send us your resume and cover letter. We look forward to hearing from you!
Apply now
